FAQ's
Contracts
Payment can be made by Direct Debit on the first day of each month. Alternatively, payment can be made by 3 post-dated cheques which should be dated 1st September, 1st January and 1st April.
- All your utilities including gas, electricity and water
- High speed internet service
- Twice weekly cleaning of common parts including shared WC’s and showers, kitchen and corridors
- Additional baggage storage
- General management and maintenance services
- Washer/Dryer facilities
- Cleaning of individual study bedrooms, however we do provide access to cleaning equipment.
- Linen (including bedding and towels)
- Kitchen utensils i.e. pots, pans, crockery, cutlery, glasses
The license agreement starts on the 1st September and ends on the 31st July the following year.
No, the license agreement starts on the 1st September and ends on the 31st July the following year.
Yes, a deposit of one month’s license fee will need to be paid by the time you check in. It is held in a Government approved Deposit Protection Scheme (DPS) for the duration of the Licence. You will receive an email confirmation from DPS when the deposit is registered.
In addition to the above a key deposit of £50 will be held against the key security which will be refunded on return of the key at the end of the term.
The deposit is registered with the DPS and covers any damage you may cause to your room; this excludes normal wear and tear. It is refundable at the end of your stay with us and is usually received within 28 working days if there are no damages or outstanding license fees. You will receive an email from DPS confirming when your deposit is ready to be returned.
Booking
Yes. You can book an inspection by getting in touch with us through our contact us page. Alternatively, you can view our virtual tour here.
We understand that it can be tricky booking a room when you’re not based in the UK. To help, we have created a virtual tour that allows you to view the premises remotely (see it here). Should you have any questions, our team are always on hand to help. When it comes to booking your room, non-UK residents will need to provide details of a guarantor or pay upfront for the year.
That shouldn’t be a problem, but this will depend on availability. Please get in touch and we’ll try to do our best to accommodate you.
Support during my stay
Once you book, we will give you the management team’s contact details. They will be in touch to discuss any service matters when necessary.
Please report any maintenance issues to the management team. Your problem will be logged and a member of our approved maintenance team will help resolve the issue as soon as possible.
Living
- Standard rooms are approximately 11 – 12 square metres
- Ensuite rooms are approximately 12 – 14.5 square metres
To find out more information please get in touch with us through our contact us page
We do not provide meals. Residents can use the fully fitted kitchen to cook their meals or they can easy access a range of local eateries in the area.
Your room is fully equipped with a double bed, desk and chair, plenty of storage and shelfing. If you’d like to bring any specific furniture with you, please check with our management team.
It is your responsibility to keep your room clean. Vacuum cleaners are provided for you to use, free of charge.
There is no car parking available at Norwich House, but we are very accessible and close to lots of public transport links.
Norwich House is strictly non-smoking and non-vaping throughout the building.
All windows are double glazed and access to corridors is limited to residents within that floor. We also operate quiet hours in the evening between 11pm and 7am; however Norwich house is in the centre of Epsom so you may hear some noise from time to time.
Each room offers under-bed storage, wardrobes and drawers. In addition, we have secure storage for any possessions that might not fit. Please inform our management team if you’d like to use our additional storage.
Epsom railway station is only a 5-minute walk from Norwich House and offers regular trains to central London (London Waterloo, London Victoria and London Bridge) and local towns. Epsom is also well served by the Surrey and Greater London bus network, making it easy to get around locally.
Unfortunately, we don’t have storage for bikes on the premises, but there are places you can secure your bicycle nearby.
Certifications etc.
The electrical safety certificates can be found here:
The gas safety certificate can be found here:
The terms and conditions of the lease are held with the management team and will be made available to interested parties.